We are unable to accept the return of goods without prior consent and all returns will only be accepted with a valid JHL returns authorisation number (RMA). Unauthorised goods will be refused. Refused goods must be collected within 30 days otherwise they will be disposed of.

Goods ordered in error

It is acknowledged that goods are incorrectly ordered from time to time. At the discretion of JHL these may be returned within 30 days of the date of the invoice providing goods are returned in a condition fit for re sale relative to product integrity, shelf life and packaging. These may be returned at the cost of the customer with suitable paperwork and details to enable a prompt processing of your credit note.

All such returns are subject to a 25% restocking charge.

Faulty Returns

Goods claimed to be faulty will be tested by JHL and may require prior authorisation from the manufacturer before credit can be agreed. In such situations returns must be accompanied by a faulty evaluation form and print sample. Faulty goods in general and those compliant with the above are collected free of charge.

Faulty goods will only be accepted for return within 90 days of date of the seller's sales invoice.

Damaged goods

All deliveries received in a damaged condition should be signed for as damaged to enable a claim to be processed. Such claims must be logged with JHL Customer Care Department within 3 working days to be valid. Credit, where appropriate, will be issued upon receipt and evaluation, normally within three working days.

Short Shipment/Picking Error

For a claim to be valid it must be logged with JHL Customer Care Department within 3 working days. Replacement goods will be dispatched same day as notification.


Our Carriers should effect all collections within 48 hours unless otherwise advised.

Expiry Date

All JHL returns authorisation numbers (RMA) carry a 14 day expiry date. The RMA is void after this date. Credits will not be issued against the RMA once void, and receipt of these goods will be refused.

All returns must be suitably packaged; damaged or defaced original packaging cannot be credited.